This week’s date night experience was interesting to say the least. We did something we have never done before, got pissy and didn’t pay for our whole bill.
It started off good. The restaurant has several promising reviews, people were eating yummy looking stuff when we walked in, and we were seated right away.
I noticed the walls covered in sombreros and maracas, with mariachi music playing in the background. I think we could have figured out that it was Mexican eatery without all the decor, but whatever floats your boat. It made ponder a Canadian restaurant in Mexico. Maple leafs and hockey sticks all over the walls, the Voyageur song playing in the background, maple syrup and bacon on every table… seems a little excessive.
Oh well. Moving on.
Jordan enjoyed his Corona with lime and we placed our orders. Jordan went for a big appetizer platter because he wanted to try a little of everything, and I decided on alambre (a skewer of chicken, with grilled veggies, covered in smoked chipotle mayo and cheese and served over Spanish rice).
And then we waited.
We realized that our food was taking kind of long to show up.
Then the group of 4 that arrived after us got their meals.
And we waited.
Then the power went out and it was hilarious.
When that stopped being funny, we waited.
No less than 40 minutes and possibly about 50 minutes later, Jordan’s appetizer platter showed up. We were not happy, and starving.
Then we waited some more, because it took another 10 minutes for my food to show up.
Of course we were like “WHAT THE FUZZZZZZZZZ IS THE PROBLEM”.
From what we were told, it was either our fault because we showed up at the same time as another group, or it was the servers’ fault because they put in the orders at the same time.
It seemed like even though the restaurant wasn’t busy, no one thought waiting an hour for food was a problem.
The owner did not come out to talk to us personally, even though he knew we were not happy and had been waiting for a lonnng time, which struck me as totally unprofessional.
When it came time to pay the bill, there was absolutely no way I was paying over $50 when we had to wait for an hour. We asked the servers what they could do for us, who asked the owner what they could do. He told them “nothing”. Classy.
Luckily our servers (the owner’s daughter and wife) did not agree with him, and discreetly took my meal off the bill. Thank you ladies! 🙂
I don’t know if they were just having a bad day or half the kitchen staff quit or something, but the ownership was enough to prevent me from ever going back.
Moving on, here is Jordan’s huge appetizer platter.
He said it was really good. I had a couple bites, a tacquito-type thing here (yum) and a fried cheesy jalapeno (yum) there, and it was tasty.
When I finally got my alambre, I was pleased with the food. It was good! I was eating bites of chicken/veggie from the skewer with forkfuls of Spanish rice, and it was flavorful but not too spicy, cheesy, the meat was nice and tender.
I was happy with my meal, once it showed up. Happy enough to give this place (mostly the owner) the chance to make it up to us? Update: Hahahahah. No.
I’m going to give the food an 8.5/10. It was really, really good. I liked my dish here better than Carlos & Murphy’s.
Update: Changed my mind. True, I did like my dish better than Carlos & Murphy’s, but I think I was at the point of being so starving anything would have tasted good. Downgrading the food to a 7/10.
The service. I’m at a loss here. I truly believe our servers did the best they could, and they made our experience much better in the end.
But having customers waiting for an hour for food and not caring enough to come talk to them or offer them compensation is unacceptable.
What if those customers review restaurants in their spare time and will put a dent in your restaurants reputation? OWNERSHIP FAIL.
We finished off the evening with a trip to Marble Slab, coupon in hand.
Cheesecake ice ream with Reese cups and Reese’s pieces, and chocolate ice cream with cookie dough. Yuuum. Thank goodness it’s pretty much impossible to screw up Marble Slab.
Anyone have something really good to say about Desperado? Something that will convince me to go back? Also, tell me your nightmare dinner experience stories. I’d love to hear ’em.
That’s it for today, hope everyone is having a great week! I’ll be posting a super cute Easter cupcake idea soon.